System Administrator 2

About the role

Tensley Consulting is seeking a System Administrator II to support the implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. This position includes CONUS and OCONUS travel. Education/Experience Ten (10) years’ experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree.

Qualifications

Three (3) years of experience supporting IT Service Management (ITSM) processes, including: Incident Management Event Management Problem Management Service Request Management Experience supporting the implementation, troubleshooting, and maintenance of IT systems Experience managing the daily configuration and operation of IT system infrastructure Experience providing Tier 1 (Help Desk) and Tier 2 (Escalation) support, including problem identification, diagnosis, and resolution Experience assisting users with accessing and utilizing IT systems Experience supporting day-to-day operations, monitoring, and problem resolution across client/server, storage, network, and mobile device environments Experience troubleshooting IT systems and infrastructure issues Experience configuring and managing Windows and UNIX operating systems Experience installing, maintaining, and updating operating system software Experience maintaining system integrity and configuring network components Experience optimizing system operations and resource utilization Experience performing system capacity analysis and planning Experience supporting hardware troubleshooting and dispatch system operations Experience providing technical analysis and status updates for escalated issues to management and stakeholders

Desired Skills Experience supporting Department of Defense (DoD) or Intelligence Community (IC) environments Experience supporting enterprise IT infrastructure and mission systems Experience working with client/server, storage, and network systems Strong troubleshooting and analytical problem-solving skills Ability to collaborate effectively with technical teams and end users

Clearance: TS/SCI w/Poly

Compensation

Posted Annualized Salary: $125,000 – $145,000