Experience required
- No degree: 12+ years
- Bachelor's: 7+ years
About the role
Telework: None
- 7 years’ experience as a system engineer
- 5 additional years of experience as a system engineer may be substituted for a degree
Responsibilities
- Document user operations using front-end tools to assist in test plan development
- Assist documenting the architecture, dataflows and workflows that make up a complex technology solution.
- Actively perform outreach for issues reported via our service desk to ensure clarity and completeness
- Actively perform outreach to ensure solutions (i.e. bug fixes, enhancements, etc.) meet customer needs
- Assist DevOps team with updating and maintaining System Health & Status tools
- Assist monitoring the health of the system during duty hours
- Maintain existing architecture documentation by working with team leads to understand impact of work in progress
- Assist the team in identifying risks and mitigations
- Assist TTO Lead with weekly status reporting
- Assist team leads with Sprint activities: planning, ticket maintenance, retrospective
- Assist team leads with or Lead documenting release notes
- Experience and interest in actively interacting with users to translate their experience with our technology stack into actionable work items.
Compensation
Posted Annualized Salary: $155,000 – $165,000