Experience required
5+ years of experience
About the role
Active TS/SCI w/Polygraph REQUIRED Please do not apply if you do not currently possess this level of clearance.
Telework: None
- 15 years of demonstrated hands-on experience with AEA or Intelligence Community (IC) tools and capabilities.
- Understanding of product workflows in an operational setting. Operational experience as an analyst preferred.
- High school diploma or equivalent required.
- Bachelor’s degree from an accredited university is highly desired.
Responsibilities
- Senior level candidate with experience in assisting with account administration and monitoring system and network status.
- Troubleshoot system issues and perform first‑level corrective maintenance.
- Address complex user questions and provide clear guidance.
- Support other help desk technicians when advanced assistance is needed.
- Deliver concise operational updates to customer teams.
- Follow and maintain SOPs and SLAs.
- Maintain and update the ticket‑tracking system.
Compensation
Posted Annualized Salary: $190,000 – $200,000