Experience required
- Bachelor's: 7+ years
About the role
active security clearance at the ts/sci polygraph level is required
Translate real-world user workflows into actionable technical requirements while managing system monitoring tools. Bring your analytical drive to a team that makes an impact. In this role, you won't just be looking at the code—you’ll be the vital link connecting our users, DevOps team, and leadership. From mapping out complex dataflows to assisting with sprint activities and system health monitoring, your work will directly ensure our solutions meet and exceed customer needs. If you thrive in an upbeat, mission-driven environment and love solving complex puzzles, let's achieve more together! The annual base salary range for this role is $142,000-$168,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.
Qualifications
- User Engagement & Outreach: Experience actively conducting outreach to service desk users to clarify reported issues and ensure final solutions (bug fixes, enhancements) fully meet customer needs.
- System & Architecture Documentation: Ability to document front-end user operations to assist in test plan development, as well as mapping out dataflows, workflows, and complex system architectures.
- System Monitoring: Experience assisting with monitoring system health and status tools during duty hours.
- Agile/Sprint Support: Proven ability to assist team leads with Sprint activities, including planning, ticket maintenance, retrospectives, and drafting release notes.
- Reporting & Risk Mitigation: Experience assisting leadership with weekly status reporting and identifying project risks and mitigations. Education: Bachelor’s degree in a technical discipline (Computer Science, System Engineering, or related field) preferred, or equivalent professional experience with 7 years of experience, or 11 years of relevant experience.
Desired Skills
- Familiarity with updating and maintaining System Health & Status tools alongside DevOps teams.
- Strong communication skills with a knack for translating user feedback into technical requirements.
- Experience working with team leads to maintain and update architecture documentation based on work-in-progress impacts.
Clearance: TS/SCI w/Poly
Compensation
Posted Annualized Salary: $142,000 – $168,000