About the role
Clearance Requirement: TS/SCI w/poly US Citizenship Required
- Troubleshoot system issues and perform first‑level corrective maintenance.
- Address complex user questions and provide clear guidance.
- Support other help desk technicians when advanced assistance is needed.
- Deliver concise operational updates to customer teams.
- Follow and maintain SOPs and SLAs.
- Maintain and update the ticket‑tracking system.
Qualifications
Clearance: TS/SCI w/Poly